This allows to implement actions without delay

Laurence Pottier-Caudron, ounder and Director o the network Temporis. Escalate the in ormation: a comprehensi e approach

Encourage initiati es

Inno ation should always lea e the ield. "These are ranchisees who eel the need to possess such tool or such to be more e icient in their agency." They emit ideas tailored to their daily li es that each ser ice the ranchisor must be able to appropriate. I the people on the ground are ne er consulted, that undermine their initiati es. "Since the creation o the network Temporis, I ha e implemented the necessary structures to enable ranchisees to e ol e the concept", explains Laurence Pottier-Caudron, ounder and Director o the network Temporis.

Commissions and internal newspaper

At the national con ention o the network, Temporis ranchisees may enrol in the arious Commissions work and consultation (TASC) Dialogue: Communication and Animation (distribution o the budget o the nationale communication), tertiary and public ser ice, Inno ation, etc. 3-5 meetings were held during the year or each TASC and the ruits o the re lections are presented at the next con ention. "An internal newspaper, Temporis weekly, transmitted in PD ormat, is another way to highlight the good ideas o ranchisees, communicate on our network, our market news and sequencing the actions to be implemented at each time o the year." ranchisees and learn what interesting in other agencies and those pertaining to eel alued. Three acilitators come permanently in all agencies Temporis. "They realize each month at the headquarters o the ranchisor a debrie ing on the agencies they ollow but also on the needs o the ield and the ideas that seem interesting to resume or all ranchisees", said Laurence Pottier-Caudron.

rom theory to practice: how the new ser ices Temporis are born

Secure the idea

A ranchisee o the sign had transposed a tool (quality assessment) paper on the Net enriching a ew issues. "We ha e taken this idea by securing the system, making a graphic work on the presentation and enriches this insu icient tool with new eatures, like or example alerts or customers with the le el o satis action seems to us," says Laurence Pottier-Caudron. This tool is currently in test in the agencies o the members o the commission on inno ation and will be made a ailable to the network a ter correction i necessary.

Ser ice ranchisees: 2 keys to success - an important internal structure A 20 pro essionals work at the headquarters o the Temporis ( aloris de elopment) network, to o er a real quality o ser ices to ranchisees. "My permanent employees are all interested inancially on the success o the network and the le el o satis action o our ranchisees," stressed Laurence Pottier-Caudron. This last point is such a quality assessment carried out each year. -A ter-sales ser ice o ideas "hard, this is not to ha e ideas, but to implement and promote them to ranchisees." In addition, some use ul tools e entually be orgotten ranchisees. " or this reason, acilitators recall them their existence and their assets on a daily basis", says Laurence Pottier-Caudron. "Moreo er, we are implementing Temporis Web T to strengthen the communication and in ormation network ideos addressing topics and themes lighthouses: network, e ents, training and dialogue."

Line tailored marketing tool

In this case, it is a remark by a ranchisee Temporis which caused the spark: he had to wait two days to recei e marketing or communication elements to his agency. "I started in his place." There was a need or responsi eness, an essential component in the business. The intranet plat orm Tempo Market is thus born last year. This tool is also a decision support, because it allows, or example, to select a target and instantly iew all o the media who are dedicated to him. Tempo market is a complete solution which allows to customize any media types (e-mailing, lyers, posters, ad ertisements connected), to carry out an automatic tracking, and to maintain a traceability o the arious campaigns carried out. "The producti ity gain back o ice tools gi es time to the ranchisee to ocus on its acti ity", insists Laurence Pottier-Caudron. An accessible Portal ia intranet brings together all the tools and ser ices a ailable rom the sign. It centralizes access to the C Temporis (national and local), the guide o good practices in Agency, the operating manual o the network, a plat orm or testing business or the selection o uture clients acting and management plat orm o employment o ers disseminated on the site and automatically repeated on a dozen o other internet sites. This portal also pro ides access to the e-shop Temporishop to order administrati e documents, labelled objects or e en point-o -sale equipment.

Web T : or a more authentic communication

The announced launch in 2010 Web T responds to an analysis o the situation. "Today, email is not a way o communication adapted to important messages, because it is subject to interpretation." This is why we ha e chosen to communicate on this support that with the non- erbal renders the authenticity o the message and allows a ormalization o know-how. "The in ormation a ailable at any time, rees time ranchisee to achie e new things", says Laurence Pottier-Caudron.

Reporting: indispensable tool in network

"Like any good network o ranchise, we quickly put in place a reporting tool, which allows each partner network to estimate commercial dynamism." In return or the 10 week acti ity igures sent by ranchisees on riday night, they reco er the Monday morning a complete table, with notably market share won or lost. This allows to implement actions without delay. inally, e ery month, 6 key ratios are also releases, with each o them, the result o the ranchisee le el, the best agency o the network and the less good. "This unction is particularly use ul to multi-site ranchisees in the assessment o each unit," said Laurence Pottier-Caudron.

"Redo Adecco Yes!Network established in 2000, Temporis was the irst network o ranchise to embark on the temporary labour market dominated by large sector groups (Manpower, Adecco). Its ounder, Laurence Pottier-Caudron, today associated with Pierre Moritel, was trade in the large distribution (Danone), hosted the La Redoute catalog points and led the region Midi-Pyrénées / Corrèze in Adia (Adecco) group. Why ha e created Temporis "I did mysel step repeat Danone, nor the Redoute" But Adecco, Yes! ", she says, smiling. "Today, some rom the ranks o my sector markets networks ranchisees are impressed by the quality o the tools a ailable in our agencies to!" Temporis account 70 agencies in the rance and is 100 units in 2012.