It was yesterday morning, at the Paris headquarters o rance Telecom, that members o the cabinet Technologia presented the irst indings o the questionnaire on conditions o work sent mid-October to the 102.000 employees that account in the incumbent's Hexagon. orty elected members o the sta and members o the group, including Oli ier Barberot, the Director o human resources management, and his right arm, Laurent Zylberberg, listened to the lessons drawn rom this sur ey that responded more than 80,000 employees. These 160 questions were asked to employees ollowing the wa e o suicides has known group (32 in two years).
The erdict is harsh to the direction o rance Telecom. In the presentations made yesterday by the cabinet, consultants ha ing analysed the responses to the questionnaire elt that "the atmosphere is tense, and iolently" in the operator and point "the great ailure o management. In the absence "o a solid backbone o management, rance Telecom workers seem more that ne er orphaned meaning o leaders", belie e. Other education: Technologia belie es that the "pride o belonging to the rance Telecom Group is lost." Only 25 o the non-management, 34 o control o icers and 52 o executi es are proud to belong to rance Telecom. Or on a erage, 39 o the employees. The question i employees were proud i e years ago, 95 responded in the a irmati e... "The result on this issue has been a real shock or the direction," says one participant. The social climate in the company is thus still ery tense. "The elt General is ery degraded, particularly with regard to working conditions, health, stress...". ", note Technologia consultants.
Working conditions, considered di icult, lead to "a weakening o the physical and mental health" o certain employees, "a strong sense o dissatis action" and "problems o recognition at work managerial pressure." 75 o the non-management, 70 o master's and 55 o executi es belie e that these working conditions deteriorated o er the past i e years. "The managerial system is ery badly elt within the enterprise and working conditions are ound to be less good than elsewhere", summarizes a trade unionist part o the Steering Committee o this questionnaire. The occupations in which employees are in contact with customers are dissatis ied with their ate. They are in shops, in call centres and units the customers that working conditions are elt to be the most di icult. In ol ed, "the requirement to work with sometimes a complexity o products" and "working en ironment and inadequate resources." "This is not a surprise", reacts Sébastien Crozier, the C E GSC-Unsa. "The trades where psychosocial risks are highest are those where management has increased outsourcing, subcontracting and insecurity with ixed-term contracts," iew the latter.
Con ersely, computer ser ices and the network, which still employ 37.000 people, and the support unctions are less a ected. Another problem pointed by the questionnaire, the direction seems torn between Executi e Directors and directors trades, who do not agree. Technologia there ore ad ocates impro ing the system o in ormation and coordination and to re iew the balance o responsibilities and modes o operation between the central management, territorial Directors and business directions. The plan o action as the new number two o rance Telecom, Stéphane Richard, has announce in January should be taken into account. The hardness o the conclusions o Technologia might weaken urther the current CEO o the group, Didier Lombard, whose mandate ends normally in June 2011.